Frequently Asked Questions

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We specialize in retailing eco-friendly electric rides, including electric bikes, electric scooters, and Sur-Ron off-road electric dirt bikes at the Lowest Prices Guranteed. We also offer accessories and spare batteries upon request. All purchases come with free UK delivery and a 1-year warranty.

No, we are an online-based retailer, which allows us to offer better prices and a wider product selection. All orders are shipped directly to your address.

You can reach us via:

✔ Email: info@greenmotorsupplier.com – Our support team is available Monday–Friday to assist with any inquiries.

✔ Live Chat: Available 7 days a week for general inquiries only.

For order-related or technical issues, we recommend emailing us for the fastest resolution.

Yes, we operate exclusively online. This allows us to keep our overheads low and pass the savings directly to our customers.

Absolutely. We are a legitimate online retailer with hundreds of verified reviews. Check them out on Trustpilot.

Simply browse our catalog, add your desired item to the cart, and proceed to checkout. After placing your order, you’ll receive a confirmation email, followed by tracking details once your order is dispatched. You can also track your order on our website.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro) as well as digital wallets like Apple Pay and Google Pay. Additionally, we now support Klarna's Buy Now, Pay Later option for added flexibility.

At this time, we do not accept PayPal or Cycle to Work scheme vouchers. To keep our prices as competitive as possible, we maintain the same pricing across all payment methods. By avoiding additional processing fees associated with certain payment options, we can continue offering the best possible value to our customers.

No, we do not accept Cycle to Work vouchers. Payments must be made using our accepted payment methods.

Yes! We now offer Buy Now, Pay Later through Klarna. It's completely interest-free — just select Klarna at checkout.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro) and digital wallets like Apple Pay and Google Pay.
Please note: We do not accept PayPal, Buy Now Pay Later providers other than Klarna, or Cycle to Work scheme vouchers. This helps us keep our pricing competitive, as we’re required to offer the same price regardless of payment method.

• Standard items: 3–5 working days.

• Sur-Ron bikes: Approx. 45 working days, due to the highly discounted price and direct shipping model.

Yes, once your order is dispatched, you'll receive tracking details by email.

Yes! All of our products are 100% genuine and brand new, including models from top brands like ENGWE and Sur-Ron. Each item is covered by our 1-year warranty.

Thank you for your order! 🎉 You'll receive a confirmation email right away, and tracking info as soon as your order is dispatched.

Yes! Use the code 20POUNDSOFF at checkout to get £20 off your order — available for a limited time.

We operate efficiently online and work directly with trusted suppliers — no expensive showrooms or extra middlemen. This allows us to offer better prices without compromising on quality. Plus, we offer a Lowest Price Guarantee.

Sur-Rons ordered from us are shipped directly from the manufacturer, which is why the delivery time is longer — but it also allows us to offer unbeatable pricing.

✔ In-stock e-bikes & scooters: Typically delivered within a few business days.

✔ Sur-Ron bikes: These are special-order items with a delivery time of 45 working days due to manufacturing and shipping processes.

✔ International orders: Available on request, with custom shipping quotes provided.

We provide tracking for all orders.

Once your order is dispatched, we will send you a tracking number via email/SMS. You can also track your order on our website using the “Track Your Order” tool.

Sur-Ron bikes are special-order items that ship directly from the manufacturer. The 45 working days delivery timeframe accounts for:
✔ Manufacturing & Quality Control
✔ International Shipping & Customs Clearance
✔ Final Delivery to Customers

Rest assured, all taxes and import fees are included in the final price.

Yes, but it is available on request. Contact us for a custom shipping quote based on your location.

Unfortunately, we only offer customer service through live chat and email at the moment. However, we provide full after-sales support, and you can check out our verified customer feedback on Trustpilot.

You can reach us through live chat (7 days a week for general enquiries) or by email at info@greenmotorsupplier.com. For warranty issues, email warranty@greenmotorsupplier.com.

We offer a 1-year warranty, backed by the manufacturer. This covers major components like the motor, battery, and controller. Learn more on our warranty page.

Please email warranty@greenmotorsupplier.com with your order number, a description of the issue, and any relevant photos or videos. Our dedicated team will respond within 24 hours.