Frequently Asked Questions

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We specialize in retailing eco-friendly electric rides, including electric bikes, electric scooters, and Sur-Ron off-road electric dirt bikes at the Lowest Prices Guranteed. We also offer accessories and spare batteries upon request. All purchases come with free UK delivery and a 1-year warranty.

No, we are an online-based retailer, which allows us to offer better prices and a wider product selection. All orders are shipped directly to your address.

You can reach us via:

✔ Email: info@greenmotorsupplier.com – Our support team is available Monday–Friday to assist with any inquiries.

✔ Live Chat: Available 7 days a week for general inquiries only.

For order-related or technical issues, we recommend emailing us for the fastest resolution.

Simply browse our catalog, add your desired item to the cart, and proceed to checkout. After placing your order, you’ll receive a confirmation email, followed by tracking details once your order is dispatched. You can also track your order on our website.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro) as well as digital wallets like Apple Pay and Google Pay. Additionally, we now support Klarna's Buy Now, Pay Later option for added flexibility.

At this time, we do not accept PayPal or Cycle to Work scheme vouchers. To keep our prices as competitive as possible, we maintain the same pricing across all payment methods. By avoiding additional processing fees associated with certain payment options, we can continue offering the best possible value to our customers.

No, we do not accept Cycle to Work vouchers. Payments must be made using our accepted payment methods.

✔ In-stock e-bikes & scooters: Typically delivered within a few business days.

✔ Sur-Ron bikes: These are special-order items with a delivery time of 45 working days due to manufacturing and shipping processes.

✔ International orders: Available on request, with custom shipping quotes provided.

We provide tracking for all orders.

Once your order is dispatched, we will send you a tracking number via email/SMS. You can also track your order on our website using the “Track Your Order” tool.

Sur-Ron bikes are special-order items that ship directly from the manufacturer. The 45 working days delivery timeframe accounts for:
✔ Manufacturing & Quality Control
✔ International Shipping & Customs Clearance
✔ Final Delivery to Customers

Rest assured, all taxes and import fees are included in the final price.